We want you to love what you ordered. If something isn't right, here's how cancellations, returns and refunds work.
Order cancellation
- You can cancel your order any time before it is shipped for a full refund.
- To cancel, email support@neeiar.com with your order number as soon as possible.
- Once an order has been shipped, it can no longer be cancelled, but you may return it after delivery (see below).
Returns
We accept returns within 7 days of delivery, provided the item is:
- Unworn, unwashed and undamaged.
- In its original condition with all tags attached.
- In its original packaging.
For hygiene reasons, certain items (such as innerwear and accessories) may not be eligible for return unless they arrive damaged or defective.
How to request a return
Email support@neeiar.com with your order number and the reason for the return. Our team will guide you through the pickup or return process.
Refunds
- Once we receive and inspect your return, your refund will be approved.
- Refunds are issued to your original payment method (or as store credit, if you prefer).
- Refunds are typically processed within 5–7 business days after approval. The time it takes to reflect in your account depends on your bank or payment provider.
- For prepaid orders, the full amount is refunded. For Cash on Delivery orders, refunds are made to your bank account or UPI.
Damaged or wrong items
If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery at support@neeiar.com and we'll make it right with a replacement or full refund.
